ISO/IEC 20000
ISO/IEC 20000 is ideal for any IT service provider, large or small, who wishes to ensure the quality of the services they deliver. It is commonly used for IT services, facilities management, and business services to help ensure efficient and flexible service delivery.
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Let’s learn more about this standard through this article:
No one can underestimate the importance of information technology in today’s business world. However, in recent years there has been growing concern that the IT services provided by both in-house and subcontracted contractors are not meeting the needs of companies, employees, and customers.
Amid these concerns, the International Organization for Standardization (ISO) published the IT Service Management System standard, ISO 20000, as a two-part international standard:
TS ISO/IEC 20000-1: Requirements for the Service Management System
TS ISO/IEC 20000-2: Guidelines for the Implementation of Service Management Systems
Then, the ISO 20000 family began to evolve as follows:
TS ISO/IEC 20000-3
Part 3: Guidance on Defining the Scope and Applicability of ISO/IEC 20000-1
TSE ISO/IEC TR 20000-4
Section 4: Process Reference Model
TSE ISO/IEC TR 20000-5
Section 5: Implementation Plan Template for ISO/IEC 20000-1
An IT Service Management System should cover:
– Ensuring IT services are operational at all times.
– Reducing IT costs.
– Properly managing IT risks and complex processes.
– Ensuring compliance with legal regulations and specific requirements per country.
– Managing changes.
– Utilizing IT services in accordance with business needs.
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